Russ T Ksq

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Verified Reviewer
| map-marker Glasgow, Scotland

No response to complaint calls. Have called 4 times with no response,call or email.

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Two incidents on two occasions where delivery driver has almost hit residents. Driver is driving 20 to 25 mph over posted speed limit.
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Preferred solution: Contact from district manager.

Suzette Gwj
map-marker Melbourne, Florida

Frequent missed or very late delivery issue. Customer service does nothing to address the issue. They say they care and will correct the issue but it never happens.

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No positive customer service action to ensure timely home delivery of Florida Today daily newspaper. Eight missed or late deliveries 15-30 Nov 2023.
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User's recommendation: Hope for the best or cancel delivery.

Anonymous
map-marker Melbourne, Florida

Did not get the newspaper today.

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Called customer service and they didnt know why we didnt get ours today but they told me the newspaper would be delivered to me sometime today. Its 3:40pm now and no paper. Also I do not believe when a paper is not delivered that their account is credited.
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User's recommendation: Ask for a monthly statement of your account

Anonymous
map-marker Melbourne, Florida

No paper delivery last Sunday.

No paper delivery last Sunday.Called and was told a paper would be delivered sometime that day. No paper delivered. Im sure no credit was given. Today, Friday a note was enclosed from our delivery person as to the reason for no delivery on Sunday.
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April C Taa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bangkok, Bangkok

Pissed. Still paying for cal Ellen service since february

I signed up for free trial, agreed to $11.99/mo after trial. I called in February to cancel and was told I was cancelled. Noticed a charge in May (11.99!) & checked- been paying every month. Called again. Was told I was cancelled and could get 3 Mos refund back max. Ok. Called again today (August 15th!) because Im still being charged. Reheim said he cancelled but cannot give refunds but escalated to supervisor who will CALL ME IN 24-48 hours. We will see. Im calling my bank to have pending charge disputed and will call weekly until this is handled or join the class action lawsuit!
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Loss:
$84
Cons:
  • Will never stop taking your money

Preferred solution: Full refund

User's recommendation: Just do not do it! Do Not give your bank info to them

Anonymous
map-marker Aurora, Illinois

Hhold paper till next sundatady

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They do a good job. I wished it came to door. It did before covid. That would be nice if it cone to door.
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Laurier Dag
map-marker Tampa, Florida

School bus system

I have a bus that doesn't show up for an hour and a half after the children have should have been at school they don't get home until an hour and a half after they're supposed to be dropped off I have another bus system that decides they want to drive off with the kids walking up to the boss and nobody wants to do anything when your kids don't go to school they want to call truancy on you this is ridiculous this is beyond my control and they need to get this bus system taken care of
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Anonymous
map-marker Melbourne, Florida

Pissed. Still paying for digital service even after cancelling on a call in february

Digital charge will not stop. 3rd attempt today to cancel. Want refund. Looking for class action lawsuit to join or will start one myself
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Manley Nup
map-marker Decatur, Georgia

Paper cancelled end of May and still getting billed

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I called to cancel subscription and was told that it was placed on hold instead. My balance has now been cancelled and I shall subscribe when returning to FL
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User's recommendation: Adequate paper

Anonymous
map-marker Palm Bay, Florida

Delivery instructions

Despite my calling and informing the customer service representative that this past weekend was the perfect time to discover which driveway is mine - and not my neighbor's - in order to deliver my newspaper to the proper house, it failed. There was a large construction dumpster parked in MY driveway. On Sunday morning, I found my newspaper...in my neighbor's yard. Again. The dumpster has since been removed. Any chance someone can pinpoint which house is paying for delivery?
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Debby B Kse

Community Awards

I do not see Ark & Bark Animal Hospital on your award list. This is an amazing hospital who works at night and provides the air services for those who work they also care for exotic animals, as well as dogs and cats. Dr. Butler is extremely knowledgeable, caring and priced fairly. Ive never met a more devoted, veterinarian and staff please put them on your award list so I may vote for them
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Preferred solution: I am looking for nothing. Just trying to let the community know that we have one awesome Veterinary Hospital in their neighborhood.

User's recommendation: This is a Veterinary hospital you want to bring your pet to.

james r Rip

Cost of electricity in Florida

The amount of electric I used is $209.00 but my bill is $290 with all the extra taxes and fees of which $12 is passed along to the government so I could be an electric customer. They are milking us to death.
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Loss:
$290

Preferred solution: The cost of electricity reduced, at least for seniors

User's recommendation: We need to protest FPL

Anonymous
map-marker Wesley Chapel, Florida

Copies of May 30 issue

Could not speak to anyone about getting May 30th issue. It has an article about my daughter Candice who is the chef and is now paraplegic
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Deshawna Jjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oldsmar, Florida

Equality

My daughters school said that only 200 kids could come and the rest couldnt.hundreds of parents and children are upset.lakeview elementary school saint cloud florida
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User's recommendation: This

Kim Prh
map-marker Melbourne, Florida

Your liberal lying headline today. Why cant u tell the truth

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Tell the freaking truth about Bidens compound in urkraine. How we ad.itted to 46 bio labs in urkraine about bidens part in child trafficking. His video on Hunters laptop with Joe naked in a yard with a young girl tied to a tree beating her with a belt. U need to watch 2000 Mules. U know he did not WIN IN ANY WAY WHAT SO EVER. NO WAY HE GOT MORE VOTES THAN OBAMA. WHY DO U THING WE AMERICANS R STUPID. THAT IDIOT IS A CRIMINAL AND A *** AND U KNOW IT BUT ALL U CAN DO IS TELL LIES LIES AND MORE LIES. THE MEDIA MAKE ME SICK. ALL OF U LIE AND DISINFORM THE PEOPLE!!! WELL YOUR DAYS R NUMBERED AND U ALL WILL GO DOWN AS LIARS. WATCH THE VIDEO OF JOE NAKED BEATINGS THE GIRL. ALL I ASK IS TO BE TRUTHFULL FOR ONCE IN YOUR STORIES
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Pros:
  • Non
Cons:
  • Lies

Preferred solution: Tell the truth

User's recommendation: Crap. Watch the orion lines.com. rumble stew peters and so much more. Ballots were water marked too

Anonymous

YOU, Florida Today, are a J-O-K-E!

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FLORIDA TODAY IS A JOKE! After having 30 minutes of my time wasted today, I’m left with my blood boiling and my issue unresolved! First, I’d like to tell you that we’ve been longtime customers of Florida Today for decades, both as home delivery subscribers and business advertisers. Second, both my husband and I were longtime employees at The Ft. Lauderdale News, so we are very well versed in how newspapers operate. My husband and I stopped remitting payment for the newspaper in October because WE ONLY RECEIVED IT ABOUT HALF OF THE TIME! Seriously! And we tired of phoning to report a ‘missed delivery’ when it was clearly much more than that! My husband also tired of having to drive to purchase a newspaper several times a week because Florida Today couldn’t toss one in our driveway! Only because my elderly parents are coming to visit, did I decide to again ATTEMPT to start home delivery because THEY enjoy a morning newspaper. Imagine my surprise when, after I’d already spent time online attempting to re-subscribe (but their site is not properly working), I phoned their ‘Customer Service’ line, a term that I use lightly and find laughable. RENEE, in GREENVILLE, SC was unbelievably rude, talking over me, interrupting, literally badgering me, and generally being obnoxious. (I invite anyone to listen to that recorded phone call! You will find it enlightening.) We own multiple businesses, and I assure you that if we EVER had an employee speak to one of our customers like that, the employee would be GONE before she could hang-up her phone! We VALUE our customers and spend money to obtain AND retain them! I even stopped Renee and calmly asked, “WHY are you treating me like this?” She was snotty and said, “I’m just explaining that because you did not pay your bill, that we will have to charge you an additional fee. I can give you to a manager, if you’d like.” (I declined.) Renee couldn’t have cared less about salvaging a longtime customer and advertiser, any more than she obviously cares about her job. Now, for the record, they show that we about $24 (give or take) and it is BECAUSE MY HUSBAND SAID, ‘IF THEY DON’T DELIVER, WHY SHOULD I PAY FOR IT?’ But I had already told Renee I’d be happy to clear-up the balance and also give home delivery another try - against my husband’s wishes and better judgement. She was so obnoxious, treating me like I was a piece of garbage and completely ignoring the REASON that we didn’t blindly remit payment for a product we’d only erratically received! She sniped, “Well, because you’ve got a past due bill, you’d be a new customer now and we’ll have to charge you a fee of $4.95 to restart your account!” ARE YOU PEOPLE REALLY SERIOUS? Believe me when I tell you that the outstanding invoice amount is of no consequence, one way or the other. (In our businesses, we generally DELIVER before we expect to COLLECT a payment though!) I can NOT stand to be nickeled and dimed, and now ABUSED, especially by a company that hasn’t even PROVIDED THE PRODUCT FOR WHICH IT BILL - NEVER MIND THE FACT THAT I HAD ALREADY AGREED TO HAND OVER THE BALANCE, although Florida Today failed to consistently provide delivery! I regularly receive calls soliciting us as advertisers with Florida Today, but I can promise you that because of Renee’s abusive, rude behavior, we will not be spending another dime with Florida Today - for home delivery OR advertising - and I will make it my business to share this incredulous episode with everyone I know and throughout social media. Florida Today doesn’t deserve to be in business! I've already started a subscription with The Orlando Sentinel, and their representative was polite, friendly, and appreciative of the business!
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Cons:
  • Being interrupted
  • Being abused
  • Being talked over
Reason of review:
Poor customer service

Preferred solution: I suspect no one cares, one way or the other; but I'd immediately fire 'Renee in Greensboro' before she loses ALL your customers!

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